If a customer or distributor is not satisfied with a product due to a manufacturing or packaging defect, they may return or exchange it (Returned products must be in saleable condition — unopened, unused, undamaged). To do so, they must contact the distributor or company from whom the product was purchased within 30 days of the purchase date. A valid reason for return, along with the original invoice or order receipt, must be provided.
It is the responsibility of the distributor to ensure customer satisfaction, either by issuing a refund or replacing the product. The distributor can then return the product to the company along with the original invoice. The company will either replace the returned product at no extra cost or, if the distributor prefers, issue a cash voucher (with zero PV) of equivalent value. This voucher can be used within 30 days to purchase any product of their choice.
Documents Required:
Buy Back Policy
Zenetix Wellness offers a Buy Back Policy for distributors who wish to terminate their distributorship and return products. Returned products must be in saleable condition — unopened, unused, undamaged, and with at least four months of shelf life remaining.
If the resignation and return occur within 30 days of the original purchase, Zenetix Wellness will refund the full distributor price of the returned products, after deducting any bonuses paid and reversing any PV generated.
If the resignation happens after 30 days, the refund will be based on the distributor price of the returned products, minus any bonuses paid, GST, and a 10% service charge.
This policy ensures that both the company and sponsors guide distributors to make informed and thoughtful purchases.